Privacy Policy – NEAT
At NEAT, we are committed to protecting your privacy and safeguarding the information you provide when
using our online platform.
Information We Collect:
When using our services, we may collect the following information :
- Personal Information: such as your name, phone number, email address, and payment method.
- Usage Information: including order details, messages exchanged with designers, platform activity, and
reviews
- Attached Files: such as images, floor plans, or notes you upload or share with the designer
How We Use Your Information:
We use your information to:
- Provide a personalized and smooth experience on the NEAT platform.
- Connect you with the right designers and process your requests efficiently
- Offer technical support and customer service.
- Send notifications or updates regarding your orders, account, or services you may be interested in.
Information Protection:
We are committed to applying the highest security standards to protect your personal data from
unauthorized access, modification, or unlawful use. Sensitive information such as payment data is encrypted
through secure channels.
Information Sharing:
We do not share your personal information with any third parties outside of our essential service partners
(e.g., payment gateways or support providers), unless:
- It is necessary to deliver the service.
- You have given explicit consent
- It is required by law or regulatory authorities.
Your Rights as a User:
- You have the right to request access to, update, or delete your personal information at any time
- For any inquiries related to your data, please contact us at:
hello@neat-interior.com
Updates to the Privacy Policy:
We may update this Privacy Policy from time to time. You will be notified of any significant changes via email
or through an in-app notification.
